Many pieces are made or finished to your wording. Once production starts from an approved brief, we can't accept returns for change of mind — we'll always show or confirm spelling and layout when it matters.
bKash: After you pay, submit your transaction ID on our site. We usually verify within 24–48 hours and email you when payment is confirmed.
Damage in transit: We pack fragile items carefully. If something arrives damaged, message us on WhatsApp within 24 hours with photos of the box and item so we can help.
Cash on delivery: Please keep your phone on for the courier and have the order amount ready.